FAQ
Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
Questions about delivery
We deliver to the following post codes that make our delivery zone:
Inner City (Free Delivery) YELLOW
1010 - Auckland Central
1011 - Herne Bay, Ponsonby
1022 - Morningside
1021 - Grey Lynn1023 - Royal Oak, Epsom
1023 - Epsom
1024 - Mt Eden
1025 - Mt Albert
1041 - Mt Eden
1050 - New Market, Remurea
1051 - Greenlane,Ellerslie, One Tree Hill
1052 - Parnell
1060 - Mt Wellington
1061 - Onehunga
1062 - Otahuhu
1071 - Orakei, Mission Bay, Kohimarama, St Heliers, Glendowie
1072 - Meadowbank, St Johns, Stonefields, Panmure, Point England, Glen Innes
Outer City (+$10) GREEN
1026 - Avondale
0600 - Avondale
0602 - Glen Eden
2010 - Pakuranga
2012 - Bucklands Beach
2013 - East Tamaki
2014 - Bucklands Beach
2022 - Mangere Bridge
2023 - Otara
2024 - Mangere East
2025 - Papatoetoe
Greater Auckland (+$25.00) BLUE
0610 - Te Atatu Peninsula
0614 - Massey
0618 - Whenuapai
0620 - Milford
0622 - Hauraki
0624 - Stanley Point
0626 - Beachhaven
0627 - City
0629 - Bayview
0630 - Mairangi Bay Res
0632 - Albany
0814 - Westgate
2016 - Flat Bush
2102 - Manurewa
2103 - Wattle Downs
2104 - Manukau / Wiri
2105 - Manurewa
2110 - Papakura
2112 - Conifer Grove
We are always looking to expand our delivery zone and as we grow we will be able to serve more of Auckland.Unfortunately if your address is not in the delivery zone we can not deliver or make any exceptions.Please do let us know if you are interested by going to our contacts page and submit a question as we are always revising our delivery reach and If we have a huge demand for a particular work place or school we can try come up with a solution.
School orders will be delivered before lunch time agreed with school or PTA.
Platters:Yes - We deliver platters to work places and homesSchool Orders:No - We only deliver school orders to the school. Any home address on school order will be ignored.
We deliver Monday - Sunday
No delivery on public holidays
Questions about menu
We use Brink's New Zealand chicken which is authentic Halal, as certified by FIANZ
Yes we can swap to brown rice free of charge
We cant garuntee our food menu contains no gluten.
Suggested items can try for gluten intolerance:
- Vege options
- Salmon options
- Teruyaki chicken options
Questions about orders
No minimum order quantity required or minimum spend on order
Workplace orders will be delivered between 11:00 AM and 12:30 PM.
We cant guarantee a time it will arrive but will commit that you will receive your order in this delivery window.
School orders will be delivered before lunch time agreed with school or PTA.
Please notify us as early as possible for any cancellations.
Platters:
Refunds will be provided up-to 4 hours before delivery time. No refund for cancellations under 4 hours.
School orders:
Let us know as soon as possible for a refund or move order to the next week.
If you notify us after we have delivered to the school no refund will be provided.
Platters:
Yes - you can pick up from our shop at Mt Wellington.
School orders:
No - These are only delivered to the school
Yes we can invoice you the order.
Just email us what you want and we will send you the invoice for your purchase.
Please include any PO number for the invoice.
There are no delivery fees for platters or school orders when using Rice Runner.
Questions about school menu
10PM day before delivery to school for lunch.